Get fully covered with a Zünd Service and Support Package

Martin Staun, Production Manager

”We have the Gold Service and Support Package with Zünd Skandinavien for our eight cutters, and it works flawlessly!

We use the Service Contract for all issues, whatever the extent. By being on top of things when they occur – even the smallest – we avoid that they develop into more serious issues.

Our cutters are never allowed to deteriorate in any way.

Vi have made careful calculations of the profitability of our Service Contract. However we look at it, having a Service Contract is the best investment for us and entirely worth the cost.”

Christine Sjølie, Oslo Silketrykk

”Zünd Skandinavien has been our supplier of cutters since 2007.

We have chosen to sign a service agreement for both our cutters to ensure our production operates as planned every day. Although Zünd‘s cutters rarely stop, a service agreement gives us security.

Zünd sets up a maintenance plan for our cutters. By this, all maintenance is done in advance so to avoid unnecessary stops in production. Also, a service agreement gives us full access to technicians and assistance along the way.

We at Oslo Silketrykk recommend everyone to sign a service agreement with Zünd to protect their cutters, and give them a longer life.

Our oldest machine is almost 14 years old, so we have plenty of proof that it pays off.”

Tom Iversjö, Production

”We have four Cutters from Zünd, which receive service at least two times a year. Also, we often use telephone-consultation.

We need to minimize downtime, and maximize the speed of production. Having Zünd’s technicians close at hand at all times, is a very crutial part of the agreement.

A short time from problem to solution is also of great value to us. Also the competence and expertise of the technicians, and their advice on how to use our cutters in the best and smartest way.

We are especially happy with our service-guy Niklas Ekstrand, and his expertise and level of service.”

Tuomas Kaminen, I•Print

“Almost every job we do is finished with Zünd cutter and that’s why minimal downtime is essential. Zünd quality and reliability combined with service contract and great support by Zünd Skandinavien lets us concentrate on printing. The cutter will do its job when needed.

In rare cases of emergency help is always available instantly. Most problems are quickly solved via online support and friendly service is just one phone call away.

One great thing is also continuous updates on software. Through the years there have come many new functionalities and our once great nesting and cutting software is even better today.”

Each package comes with:

Free access to our phone support where we also have the opportunity to assist by providing direct connections to the system over the Internet by Remote Desktop.

A visit every 10 months for check, adjustment, calibration, lubrication and cleaning of the plotter for optimal functionality and minimizing wear and risk of crashes.

The agreement covers all costs associated with the maintenance visits (service and travel hours, travel expenses, PM Service kit).

Priority in any emergency repairs and / or delivery of spare parts. We begin service within 8 working hours after a service call.

Access to renovated spare parts that are significantly cheaper than new.

Free update of the plotter’s firmware.

Free update of the Cut-it and Prepare-it software for new versions (minor improvements, bug fixes and new functionality).

Choose between:

BRONZE

15% discount on new software releases (significant expansion of functionality).

10% discount on technician hours for tasks or repairs not covered by warranty or this service & support agreement.

10% discount on spare parts for the machine.

15% discount on consumer goods such as knives, router bits, conveyor belt and other wear parts.

Ensure the extended 24 month warranty on the basis machine.

SILVER

20% discount on new software releases (significant expansion of functionality).

15% discount on technician hours for tasks or repairs not covered by warranty or this service & support agreement.

10% discount on spare parts for the machine.

15% discount on consumer goods such as knives, router bits, conveyor belt and other wear parts.

Ensure the extended 24 month warranty on the basis machine.

Covers the technician hours for repairs.

GOLD

25% discount on new software releases (significant expansion of functionality).

15% discount on technician hours for tasks or repairs not covered by warranty or this service & support agreement.

10% discount on spare parts for the machine.

15% discount on consumer goods such as knives, router bits, conveyor belt and other wear parts.

Ensure the extended 24 month warranty on the basis machine.

Covers the technician hours for repairs.

Includes costs for travel & accommodation related to repairs.

PLATINUM

40% discount on new software releases (significant expansion of functionality).

20% discount on technician hours for tasks or repairs not covered by warranty or this service & support agreement.

10% discount on spare parts for the machine.

Ensure the extended 24 month warranty on the basis machine.

Covers the technician hours for repairs.

Includes costs for travel & accommodation related to repairs.

Covers spare parts besides the parts included in the Preventive Maintenance Service kit.

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